1. CONTRACTING PARTIES
When you purchase items through www.rockcard.co.uk you will be contracting with Fifteen65 Limited, a limited liability company incorporated in England and Wales under company number 6285086. ROCKCARD (Fifteen65 Limited) is referred to in these terms and conditions as "we" "us" or "our". Our registered office is: The Studio, Thyme House, Upper Green, Inkpen, Berkshire RG17 9PZ. VAT registration number 921 8316 35
Email address info@rockcard.co.uk. Telephone number 01488 669141
2. YOUR CONSUMER RIGHTS
2.1. Product description
We try to ensure that all of the items shown on the website are accurately represented however, some variations in colour, typefaces and layout may occur.
2.2. Price and Sales Tax
Prices of all greetings cards are inclusive of VAT where appropriate. If you are a business user we will be able to provide a VAT receipt if required.
2.3. Delivery
We aim to post all orders within the timeframe published in the Delivery and Postage section at the time of purchase. At the time of purchase you will be notified of the delivery charges applicable on each order.
2.4. Return of defective goods
We make every effort to despatch our goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.
In the event that the product(s) is defective, you may return it to us at your own expense within 14 days of receiving such product(s). Please return product(s) to the postal address set out in "Contact Us". We will offer to reimburse the price that you have paid for the product(s) to your credit or debit card. Alternatively if you call us immediately on the number shown in "Contact Us" we may offer to reprint and resend the product(s) free of charge.
All complaints will be acknowledged within 7 working days. We will attempt to resolve complaints within 14 days and keep you fully informed during the process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
3. YOUR RESPONSIBILITIES
We cannot be held responsible for any errors in spelling or content generated by you as part of the online personalization process, nor can we be held responsibility for the use or inclusion of any defamatory content generated by you as part of the ROCKCARD buying process.
4. COPYRIGHT
We strictly forbid any user, customer or individual from reproducing our cards and licenced images in any way after purchase. Any such use will be treated as a serious infringement and we will take appropriate legal action.
5. CONTACT US
If you have any questions about these terms please write to us by email to info@rockcard.co.uk or by post to FIFTEEN65 Ltd, The Studio, Thyme House, Upper Green, Inkpen RG17 9PZ or telephone 01488 669141.
